Support
SHIPPING & RETURNS
Shipping
Every order ships from a single warehouse once it clears authentication. Standard shipping is free on orders over $150.00.
| Tier | Price | Delivery window |
|---|---|---|
| Standard | $6.00 | 5–7 business daysFree on orders over $150.00 |
| Express | $16.00 | 2–3 business days |
| Overnight | $32.00 | 1 business dayOrder by 1pm local time |
Returns
You have 30 days from delivery to start a return. Pairs must be unworn, undamaged, and returned in their original box with any tags attached — a pair that has been worn outside cannot be resold as new and we will not be able to accept it.
- 1. Email us. Send your order number to support@solesociety.example and we will send you a return label.
- 2. Pack it up. Original box, tags attached, inside a shipping box or mailer — the shoe box itself should not be used as the shipping label carrier.
- 3. Ship it to us. SOLE SOCIETY Returns, 100 Example Way, Suite 4, Example, OR 97000.
- 4. We inspect and refund. Once the pair passes inspection, your refund is issued to the original payment method within 5 business days.
Return shipping is free for a wrong or defective item. For a change-of-mind return, the label cost is deducted from your refund.